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Privacy Policy
Last Updated: October 22, 2024
Introduction
Welcome to Elevated Servers, your trusted game service provider. We are committed to safeguarding the privacy and security of your data. This Privacy Policy sets out our practices in compliance with the General Data Protection Regulation (GDPR) and relevant United Kingdom legislation.
Information We Collect
2.1. Information you provide to us- Account Information: Username, email address, password, and address.
- Payment Information: We collect payment details such as credit card numbers, processed in strict compliance with the GDPR.
- Personal Details: Names, addresses, and other identifiable information.
2.2. Automatically collected data
- Log Data: IP address, browser type, device information, etc.
- Game Data: Game saves, custom configurations, in-game interactions.
2.3. Information from third-party sources
- Data we receive from affiliates, payment processors, and other partners.
Use of Your Information
- Account Management: To set up, manage, and maintain your account.
- Service Provision: To deliver, maintain, and improve our services.
- Billing and Payments: To process transactions securely.
- Communication: For service updates, billing alerts, and promotional content.
- Support and Feedback: To address your queries and enhance user experience.
- Analytics: To understand user behavior and optimize our services.
Our Stance on Selling Personal Data
We value your trust: we do not sell any of your personal data. This commitment extends to every user without exception.
Data Processing & GDPR
- Transparency about how we use your data.
- Purpose Limitation: We only collect data necessary for specified and legitimate purposes.
- Data Minimisation: Only the minimal necessary data is collected.
- Accuracy: We take steps to correct or delete inaccurate data.
- Retention Control: We store data only for the necessary period.
- Data Protection: We employ advanced security measures.
Data Disclosure
- Third-Party Service Providers: Exclusively to support our offerings, under strict GDPR-compliant agreements.
- Legal Obligations: If required by law within the United Kingdom.
Your Rights Under GDPR
- Access your data.
- Rectify incorrect data.
- Erase your data.
- Restrict or object to data processing.
- Data portability.
- Lodge a complaint with a supervisory authority.
Changes to This Privacy Policy
Periodically, we may update our Privacy Policy. Any changes will be communicated and made accessible on our platform.
Your Unbeatable Gaming Companion
Since 1998, we've been your go-to provider for Minecraft and other game server hosting, offering support for all Minecraft versions and a commitment to seamless gameplay.
Excellent
4.7/5.0
1,998+ Reviews
Robert Moore
I've used Elevated for a variety of services through-out the years and every experience has been outstanding.
Raquel N
Great customer service, they were able to provide prompt and knowledgeable advice and set up. Their servers are reliable and super responsive.
Marcus Johnson
Great performance and reliable hosting. The control panel is intuitive and user-friendly. Would recommend to anyone.
Why Choose Elevated Servers?
Experience gaming perfection with features that put you first.
99.9% Guaranteed Uptime
Experience uninterrupted gaming with our industry-leading 99.9% uptime guarantee, backed by redundant infrastructure and top-tier data centers.
24/7 Australian Support
Get expert help within minutes, not hours. Our 100% Australian support team is available round-the-clock, ensuring you're never left waiting when you need help.
Enterprise DDoS Protection
Stay protected with our robust 17Tbps DDoS mitigation system. Your servers remain online and performant, even during the most aggressive attacks.
Lightning-Fast NVMe Storage
Experience up to 10x faster load times with our NVMe SSD storage. Say goodbye to lag and hello to instant world loading and seamless gameplay.
AMD Ryzen 9 Power
Harness the power of cutting-edge AMD Ryzen 9 processors. Our servers deliver the raw power needed for smooth gameplay, even with dozens of players online.
Advanced Game Panel
Take control with our intuitive game panel. Schedule tasks, manage files, and monitor performance with ease - all from one powerful dashboard.
With data centers around the world, we're always close to you.
Experience Elevated Servers Control Panel
Pterodactyl is the premium panel used by us to control gaming services, offering our clients a user-friendly and efficient platform.
Frequently Asked Questions
Got questions? Check out these FAQs from our latest customers. If you need further assistance, explore our knowledge base or reach out to our support team.
Our dedicated support team is available 24/7. You can reach us through email or by submitting a support ticket directly from your account dashboard. We typically respond within 1 hour.
We exclusively use NVMe (Non-Volatile Memory Express) storage for all our servers. This cutting-edge technology provides significantly faster read and write speeds compared to traditional SSDs, ensuring optimal performance for your game servers.
Absolutely! We offer flexible scaling options. You can upgrade or downgrade your server resources at any time through your Client Area. Changes typically take effect immediately, with zero downtime.
We provide a powerful, custom-tailored Pterodactyl control panel. This intuitive interface allows you to manage your game servers effortlessly - from one-click installations to real-time console access, file management, and server monitoring.
We're so confident you'll love our service that we offer a hassle-free 7-day money-back guarantee. Try us out risk-free - if you're not completely satisfied for any reason, simply let us know within 7 days and we'll process your refund, no questions asked. Your satisfaction is our top priority.
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